30-Day Return/Exchange Policy*

Our 30-day return policy gives you plenty of time to consider your purchase. We want you to be sure you made the right decision!

If for any reason you are not satisfied, you can return your item in its original condition within 30 days of shipment receipt for a refund or an exchange. It's that simple!

*30-days include Monday through Saturday, with the exception of holidays in which the United States Post Office is closed.

*Due to hygienic safety concerns, jewelry purchased from the Body Collection can not be returnable under any circumstances.

*Clearance Jewelry cannot be returned for refund or exchange.

In order to return or exchange an item, you must take the following steps:

• Contact customerservice@portiajewelry.com and let us know that you are not satisfied with your item(s) and that you will be returning the item(s) for a refund or item exchange. If you are exchanging an item we will place that item on reserve for you. Otherwise, the item is not going to be guaranteed in stock and available for you.

• Print the Return and Exchange Form and fill the form out completely. You can always contact us to help you fill out the form.

Mail Returns to:

Attn: Returns

RockPortia.com

1431 Mill Avenue

Brooklyn, NY 11234

• You must package your item securely. Any items sent to us in poor packaging or damaged, if it was not reported to be damaged to us prior to shipping will be rejected and sent back to you without a refund to your account.

Any items showing signs of wear, alterations, engraving and any other such incidences will also be rejected back to you and no refund or exchange will be given.

Once your returned item has been sent to our returns department and approved for refund processing you will receive an email notification letting you know that the refund has been complete. Credit to your account can take 5-10 business days. If you are exchanging for another item, you will receive email notifications letting you know that the exchange is being processed, and when complete, a shipping notification.

Shipping Fees are not refundable. Items damaged and exchanged for the same exact item will have no extra shipping costs to the customer. Shipping costs for an item(s) returned for a different item will be incurred by the customer.